What is Accountability?

We talk about it all the time and we say we want it and need it.  But what is it really?

At its core, it is a system where individuals are expected to do what they say they are going to do, there is a process in place that remembers what they said, and they are asked to provide their results when it is due.  Sounds like a project plan and a ‘check off the boxes’ kind of project manager to me.  Is that really what we want, and will it really meet our needs?  If our only goal is to ‘get it done’ or ‘get it across the line’, then sure this will work, especially if the culture is reactive and focused on making money.

But, what if our goal is success?  To go beyond expectations and delight our customers?  Then what?  Then, we would need a system that supports the individual, where expectations are just above what’s feasible, where the project plan is a road map, where the project manager is more like an orchestral conductor than a bean counter, where people are responsible for doing what they said they would do, and they want to do it.

Then I agree, we need that.  We need a system of accountability.

accountability straight ahead.jpg

Hit the Reset Button / Blow up your World / Pivot

I just moved to Seattle.  Let go of the past, let go of the mistakes, let go of the mishaps, let go of all of it – except the good friends, of course.  Starting fresh. 

While moving sucks – completely – I do feel a lot better.  There is a shift in your mind about changing everything.  You get humbled as you get lost finding your way around a new city.  You remind yourself how important friendships are as you smile more at neighbors thinking ‘They could be a friend’.  You must ask for help on a regular basis. It changes how you see the world.

Instead of the limitations, real and imaginary, that you saw lived within, now the world is alive and real.

It’s scary, takes time, makes you let of stuff you don’t need any longer…but the benefits of being lighter, freer, more open, more vulnerable, and the potential for happiness…priceless. change us not for us

Complacency / Apathy / Boredom

bored in the office

There’s this mad rush every morning.  People struggle to get out of bed, get ready, and race to work in rush hour traffic with millions of other people in every developed country.  They arrive at their building and sit in their cube where there’s a long list of things to do – some worthwhile and most not.  They don’t run the company, they aren’t in a corner office, and they never will be.  It’s ‘just a paycheck’.

A few musings on a Tuesday morning:

  • Own it! Why are you here just for the paycheck? Make it better or move on.
  • Stop whining! Make it better or move on.
  • There are soo many emails – unless you need documentation, email is the WORST form of communication. Talk to people – engage with people.  Make it better or move on.
  • Give a damn about your life and Make it better!

You are in charge of your life.  Make it better – Make it matter – Make it count.

karenwiley@appliedteamdynamics.com

Making the Impossible Feasible, then Successful

Case Study: B2C Troubles

EXECUTIVE SUMMARY
I started with a retail supply company shortly after they had lost their good standing with Amazon for 5 days, costing them approximately $80,000. B2B had been their bread and butter and was operating normally through their warehouse. Their B2C dropship channel was in dire straits. Their core physical problem was their order process required a manual interface between the vendor and the warehouse. For B2B orders that are one order for thousands, this was manageable. But dropships are thousands of orders for one item and that became too cumbersome. Automation was attempted but was unsuccessful. Their core strategic problem was there was no strategic thinking.

—READ MORE —

 

Bullies In the Office

I have had three true bullies in my career – all women. Each situation was different, and each woman was a bully for different reasons and in different ways.  Only one of them was my direct manager.  All made my life miserable and difficult despite my attempts at trying to make things better – part of my job as Project Manager and part of my personality.  Despite every Lifetime movie showing that bullies can be ‘turned around’ – that’s not true for the office where you have no insight into their personal world where the damage is being created.  Forgive me my HR friends, there’s nothing you have done in any of these situations – for the same reason.

Bullying is one of those toxic situations with no way out – like narcissism.  So, what DO you do?  The internet is filled with tactics to help you survive.  But, I think the real answer lies in looking in the mirror and deciding what you want to do with your life. Forget the bully – What is in your best interest?  Do you like what you’re doing? My guess, what you want to do is hard to do.  There are kids, spouses, money, or knowledge in the way.   Most likely there’s fear too.  Change is scary, but change is our only option.

Twins looked at each other in the womb and say “It’s so scary out there.  It doesn’t matter that I can barely move – it’s safe here.”

karenwiley@appliedteamdynamics.com

Making the Impossible Feasible, then Successful